Introduction
This document sets the terms and conditions governing the use of this website (homegrownsurfcraft.com) and the purchase of products through it.
Who we are
Homegrown Surfcraft is a retailer/producer based in Chania (Address: Diktinis 7, 73131, VAT EL170028367 and concludes “Distance Contracts” according to article N. 2251/94, as amended and in force.
The stated Terms of Use, together with the site’s current prices, contact details and delivery and return policy, constitute the agreement between the two parties (seller and buyer) to supply the products to you (the buyer) from the business (the seller). The user/ visitor must read these Terms and the Privacy Policy carefully before visiting or using this website, as the use of the services of this site requires that you agree to and be bound by these Terms and the Privacy Policy.
These terms may be modified at any time, so please review and check their content at regular intervals. The continuation of the visit / use of the site even after any changes, means that the user/visitor expressly accepts these terms.
The constant aim of Homegrown Surfcraft and its online store is to provide the best possible service to our customers. This e-shop enables both our customers and all users to be informed immediately about the products offered by our business as well as to make purchases online.
Subscribe to our site
Your subscription on our site is optional. However, in order to take full advantage of the features it provides, we invite you to sign up. In this case, you will be asked to enter your current, accurate and complete information. The account password you enter should be unique and kept secret. In case of unauthorized use of your account, you should notify us immediately.
On your account page you will find several options:
– Checklist. You can enter or edit your shipping – billing address.
– Profile. Change your name or password.
– Orders. View your shopping history.
– Basket. See your shopping cart.
Before buying
To make purchases on our site you will be asked for personal information such as your real name, your telephone number (mobile or landline), your email address and other information in accordance with our site registration form. By completing a purchase with us, you guarantee that the billing details you provided are valid and correct, and that the payment will be executed correctly when your order is accepted.
By submitting an order, you confirm that the billing information is true, correct and relevant. If you are under 18 (minors), please do not create a user account on this site or enter any information. In any event, the business will not accept any transaction from persons under 18 years of age.
The site is available to anyone who:
– agrees with the present terms of use of the site
– have submitted a valid debit or credit card accepted by our site, or have agreed to the total amount of the deposit to the bank account of the company
– have authorized the company to charge their debit or credit cards with the exact amount of their orders.
Products
The online e-shop is committed to the quality, completeness and validity of the information provided on its web site, both in relation to the accurate information displayed and the services provided by its online store, subject to any technical or typographical errors that cannot be foreseen or have been caused by unintentional or interruptions to the Website due to force majeure. Every effort is made to make the products colours as accurate as possible, however they may differ on different types of devices and screens.
The products displayed on this site are immediately available for shipment from our warehouse. In the event that for any reason the availability of a product differs from that displayed in the online store, we guarantee to rapidly notify customers.
Order
After selecting and viewing the products you are interested in, add them to your cart. For a quick preview of your cart or to complete the order, select the cart icon (top right of the screen next to the main horizontal menu). In the vertical basket preview column that unfolds on the right side of the screen, you can switch to full basket view via the “view basket” button or proceed with the order completion process via the “checkout” button. You can remove any of the products by simply tapping on “REMOVE” or sliding the quantities with the corresponding arrows, and then selecting “RETURN CART”.
On the order completion page you can complete your order either as a visitor by filling in the required fields or if you have an account just by entering your email and password. You then fill in the shipping and billing information as required and select the payment method you want by selecting the box next to each payment method. Accept the terms of use and complete your order by selecting the “SHIPPING ORDER” button that appears. Upon successful completion you will see a message on your screen giving you your order code and informing you of the e-mail address where you will be sent a preview of the order you just placed.
We reserve the right to cancel the purchase if:
– we do not receive payment approval
– We cannot deliver to the area where you live
– you do not agree to the terms of use of the site
– one or more products had an incorrect price due to a typographical error.
In the event that you wish to cancel your order, you must notify us within one (1) hour of completing it, and we will notify you by e-mail or telephone as to when your card or account will be refunded choosing one of the above payment methods. Should you choose a different payment method, we will only inform you of the cancellation of your order.
If you choose to receive your order by shipment with cash on delivery, you are required to receive your order, otherwise it will be cancelled. The company reserves the right to review your information and not to serve you in the future if a cancellation is repeated more than twice.
Payment methods
For the convenience of those who wish to purchase from our online store, we have the following payment methods:
+ Payment by bank deposit:
Please find below the two bank accounts of the company where you can deposit your order amount.
ALPHA BANK:
IBAN: GR07 0140 6600 6600 0200 2032 910
SWIFT/ BIC: CRBAGRAA
PIRAEUS BANK:
IBAN: GR04 0172 7650 0057 6509 5205 971
SWIFT/ BIC: PIRBGRAA
Beneficiary: Homegrown Surfcraft / Ben Zilker
The amount deposited in the above accounts of this e-shop should correspond to the exact price of the order. Any bank transaction costs should be covered by the client. Please state clearly the name and number of your order to avoid any delays.
Once the payment is confirmed, we will process your order (the whole process can take two (2) business days). After depositing, please send a confirmation email with the relevant information to homegrownsurfcraft@gmail.com within three (3) business days of ordering. If payment is not completed within this period, the order will be cancelled.
+ Credit, debit and prepaid card payment
We accept all Visa, Mastercard, Maestro, Electron, American Express and Diners credit, debit and prepaid cards.
All card transactions are handled in accordance with best international payment practices, and the most up-to-date international security services.
Card information (card number, CVV2 / CVC2, expiration date) is transmitted / transmitted over the Internet in encrypted format (SSL 128-bit encryption) and is not accessible from our online store.
+PayPal Payment
Our online store accepts PayPal payments
+Payment by Cash on Delivery (within Greece only)
You pay the price for your order to the courier service employee when you receive the products. In this case you will be charged 2 euros (including 24% VAT).
Price policy
Since the business is headquartered in Chania, Greece, all transactions are done in Euro.
If your card or account does not have a monetary amount in Euro, the final billing amount will be calculated at the exchange rate at the day your card or account was debited.
All shipping costs are borne by the buyer.
* The company reserves the right to change prices without further notice.
** VAT is calculated in advance at 24% and is included in every transaction.
Shipping policy
+ Execute orders
The Online Shop of Homegrown Surfcraft, despite being a small business, is making the best effort to execute and ship all confirmed orders by 15.00 hours in Greece on the same day. Any orders placed Friday after 3pm, Saturday and Sunday will be shipped on Monday.
+ Delivery
For the delivery of your purchases, our online shop works with recognised courier companies. Deliveries within Greece are made by the ACS courier and the estimated time is 2-3 business and may vary when shipping to island or if the carrier has designated the area as “remote”.
Shipments abroad are handled by DHL Courier and estimated delivery time ranges from 8-10 business days. Mailbox deliveries cannot be made. When your order is shipped, you will receive a delivery confirmation email and a link to track the status of your order on the courier partner site.
+ Shipping costs
Shipping costs are 3,30 euros for shipment up to 2 kg within Greece (excluding areas designated as “remote” by our partner shipping company). For orders over this weight, shipping costs are determined by the shipping partner’s pricing system.
For orders within Greece worth over 80 euros in total shipping costs are free for orders that weigh less than 2kilos. Shipping costs for orders within the city of Chania, where the company is based, are also free of charge.
+External orders
Shipping costs for Cyprus is 8€ but payment by cash is not possible. For European shipments you can see the cost by filling in the shipping details.
Deliveries outside the EU are usually subject to customs duties and import duties at destination and are the sole responsibility of the buyer.
We would like to inform you that if you do not receive or pick-up your order from our courier partner’s office within three (3) days of being notified by the courier company, your order will be returned to us and you will bear the costs involved with redelivering your order.
+ Security and Delivery
The business insures every purchased product from the time of purchase until you receive it.
In the event that the order is not delivered and the courier is found to be in error, the business may deliver the order within three (3) business days at no cost to the customer.
All the products leave our storage facility in perfect condition and are packed in protective packaging in order to maintain them so. If you receive a damaged product, the company will not be held responsible for the damage. Please do not accept damaged, broken, ripped or open packages from us, ask to courier to send it back and contact us immediately.
The company assumes no responsibility for deliveries that are affected by force majeure.
Shipments and deliveries are made to the address you entered and it is your responsibility to post the correct shipping information. The company does not assume the responsibility for non-delivery of products in incorrectly registered data. If your order is returned to us because you did not receive it or because the courier or post office failed to complete the delivery, you will be responsible for the shipping costs.
Return Policy
+How to get a refund
In case of return, an e-mail should be sent to homegrownsurfcraft@gmail.com with the subject “Return order” and the order code. Once we receive and accept your return, we will contact you to confirm.
The return address is:
Dikitnis 7,
Chania,
73131,
Greece.
The customer is responsible for the return of the parcel and will bear any charges that may arise from the transfer. For non-EU refunds, the customs clearance and customs costs are the sole responsibility of the sender. We recommend that you ship your parcel by registered or courier service as we are not responsible for any loss or damage.
+ Limitations
You have the right to return the products you purchased, without having to tell us why you want the products returned within fourteen (14) days of receiving the products. Refunds are only accepted if the products you wish to return are in excellent condition, in original packaging, with all necessary markings intact with a retail receipt or invoice.
We reserve the right to refuse unauthorised and / or non-refundable returns in accordance with the stated return conditions. In case of unauthorised or unacceptable returns, the products will be returned to the shipping address of the original order.
+ Return Management
In the event that you are not satisfied with your purchase, the products can be returned within fourteen (14) days as evidenced by the delivery documents and you can choose between item change (based on availability) or refund.
In the rare case you find that the product you received is not the one you ordered, is defective or otherwise does not meet the specifications stated in its description on the site, contact us immediately via e-mail at homegrownsurfcraft@gmail.com describing the product and its defects in detail, and we will guide you through the further steps you will need to take to return it.
First, make sure that the return request does not exceed five (5) business days from the date of delivery, as evidenced by the delivery documents, and that all products must be in the original condition for them to be returned. Further, you will need to deliver the product to the courier company that we will ship to your home, along with the receipt you received at the time of its original delivery.
After careful consideration of the returned product, we will notify you by e-mail within a reasonable time if you are entitled to a refund or a replacement, which will be done as soon as possible and within thirty (30) calendar days of receipt of the returned products by us.
• In the case of defective products for which no replacement is available or if you no longer wish for a replacement, the amount paid will be refunded in full, including shipping costs for returning the product.
• In case of an error on the seller’s part, we will fully refund the money corresponding to the order value and shipping costs. In the event that there is no error on our part, only the amount corresponding to the value of the products is refunded and shipping costs are solely borne by you.
Refunds are made promptly (1-3 business days). Refunds are only made on the original credit card, PayPal account or bank account used to pay for the order. In the event that the purchase is made by the cash transfer method, the refund will be deposited to a bank account after consultation with the customer.
Copyright
All content of this site, including images, graphics, photographs, logos, texts, services provided, and generally all digital archives of this site, is the intellectual property of Homegrown Surfcraft and is protected by the relevant provisions of Greek law, European law and international conventions. Therefore, none of them may be wholly or partly sold, copied, modified, reproduced, republished or uploaded, transmitted or distributed in any way.
Without our prior written permission, any use, exploitation, publishing, republishing, reproduction, copying or otherwise, by editing or otherwise, of the content of the website and the services offered therein is prohibited.
Any editing of the content of Homegrown Surfcraft is strictly prohibited, including in particular the editing of the software contained therein or the editing of the source code in any way. If users have access to streaming media services, it is strictly prohibited or by any technical method to store the stream locally in any form, in whole or in part, in the same or another audio or video file format (e.g. wav, wma, mp3, mpeg etc) that exists today or will be invented in the future.
Limitation of Liability
Mental distress, errors, weaknesses, omissions, loss of data during transmission or use of the website. Damages from execution or not of their order,
Homegrown Surfcraft, in the context of its transactions from the online store, is not responsible and is not liable for any damages or damages arising from the cancellation of orders, non-execution or delay in their execution, for any reason.
Homegrown Surfcraft reserves the time for delivery of goods in cases of force majeure (adverse weather conditions, inaccessible areas, public holidays, etc.). Homegrown Surfcraft is not responsible for the availability of the products, but undertakes to inform users of any products that are not available.
Security
Homegrown Surfcraft recognises the importance of the security of your Personal Data and your electronic transactions, and takes all the necessary measures with the most advanced and advanced methods, ensuring the highest possible security. All information related to your personal information and transactions is secure and confidential. The security of the Homegrown Surfcraft online store is achieved by the following methods:
Customer recognition
The passwords used for your identification are two: Your user details (e-mail or username) and the Personal Security Code (password), which gives you complete access to your personal information every time you log-in. You are given the opportunity to change your password as often as you wish. You are the only one who has access to your information through the above codes and is solely responsible for maintaining the privacy and confidentiality of third parties. In case of loss or leak, you should notify us immediately, otherwise the online store Homegrown Surfcraft is not responsible for the use of the password by an unauthorised person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (e.g. date of birth).
Controlled access
Access to Homegrown Surfcraft (servers) systems is controlled by a firewall, which allows the use of specific services by clients / users, while preventing access to systems and databases with confidential company information.
Trading secrecy
Confidentiality is guaranteed. The same basic principles that apply to classical transactions apply to e-commerce. All information transmitted by the user/member to the Homegrown Surfcraft e-shop is confidential and we have taken all necessary steps to use it only to the extent necessary in the context of the services provided.
Homegrown Surfcraft does not disclose the details of its customers and transactions unless it has written authorisation from you or is required by a court or other public authority’s decision.
In any case, the online shop Homegrown Surfcraft does not in any way disclose or shares your personal data and information you trust us with. The personal data that you make available to us when you sign up as a member is used exclusively for the performance of your transactions.
All card transactions are handled through Alpha e-Commerce eCommerce in accordance with best international payment practices, and the most up-to-date international security services.
Card information (card number, CVV2 / CVC2, expiration date) is transmitted / transmitted over the Internet in encrypted format (SSL 128-bit encryption) and is not accessible from our online store.
Protection of personal data
Privacy Policy
This Privacy Policy (hereinafter “Policy”) provides information about the collection, storage, processing and use of your personal data. The collection, use and disclosure of your information by us is based on your consent or the provisions of General Data Protection Regulation 679/2016 (hereinafter referred to as “the CPC”), Law 2472/1997 and Law 4624/2019. It also shows you how we shield your information and your data, ensuring reliability and confidentiality.
This Privacy Statement describes the personal information our business collects about you, how we protect and use your personal information, and your choices about how we use that data. The personal information of users / visitors of our site is processed by the business.
Our business
Individual company “Homegrown Surfcraft” based in Chania, Crete, is committed to protecting your personal data. We fully understand the importance of your personal information and assure you that any processing of this information will be aimed at developing, executing and enforcing our purchase and sale agreement, processing your requests for our services and for any other purpose that may be fully compatible with the law and good and business ethics.
Each time you use this site you are bound by the applicable Privacy Policy and you should read this text and make sure you accept it. We acknowledge that the protection of personal data is a continuing responsibility and will therefore update and amend this Statement from time to time. Please visit our website from time to time to make sure you are up to date with any changes.
What personal information do we collect about you?
Full name. We collect names (name, surname) for the needs of order execution from our site.
Postal address. We collect the home address of our customers for the purpose of delivery and completion of the order.
Email address. We collect the email address of our customers for order confirmation and promotions.
Other contact information. We collect other contact information, such as our customers ‘phone numbers or our clients’ contact details to provide our services.
Pricing details. We collect the details of our customers that are necessary for the pricing of our services, such as tax information, DOY. etc.
How do we collect your personal information?
We collect your personal information:
• when you express an interest in our services,
• when shopping from our e-shop,
• when we provide you with our services,
• when you visit our site or when you subscribe to our newsletter.
We do not share your personal information with anyone and only share it with third parties who facilitate the provision of our services to you. By providing us with third-party personal information, you assume the full responsibility to inform that person of the use of his / her information and to obtain his or her explicit consent that this information is provided for the purposes described above. In any event, we reserve the right to use third party information if there is a need to identify any element of the contract between us.
Consent
Registered customers are required to give their explicit consent to the following processing purposes: sending information/promotional messages and solely on the basis of automated processing and analysis of his profile.
How do we use (process) your personal data?
We use your personal information for the following purposes:
• To execute your order.
• For your invoicing.
• For promotions, such as participation in competitions or emails that we periodically send to those who have subscribed to our newsletter.
• To improve our services (statistical and non-identifiable data processing) fraud detection as well as to safeguard the legitimate interests of Homegrown Surfcraft.
Time to keep your personal information
• For the purpose of ordering our products, we will retain your personal information for a reasonable period of time after order placement and for the complete satisfaction of your request with respect to the order in question.
• For marketing / promotional purposes, we will retain your personal data throughout the course of our relationship, unless you indicate to us that you no longer wish to receive updates for these purposes.
Your Rights
You have the following rights:
• The right to information and access to your personal data depending on whether such data is collected by you or not (Articles 13, 14 CPC).
• The right to transparent information, communication and arrangements for the exercise of your rights (Article 12 CPC), i.e. your right to know how your personal data is used
• Right of access (Article 15 CCP) to the personal data we have collected from you about you.
• The right to delete (‘right to be forgotten’) (Article 17 CPC) of information we have about you.
• Right to rectify (Article 16 CCG) any inaccurate personal information we have.
• The right to limit the processing of your personal data (Article 18 CPC).
• The right to be notified of any correction or deletion of your personal data or restriction of their processing (Article 19 CPC).
• Right to object (Article 21 CPC) in the processing of your personal data.
• The right to portability of your data (Article 20 CPC), ie the right to transfer your data either to you or to another service provider.
• The right not to be subject to a decision made solely on the basis of automated processing, including profiling (Article 22 GAC).
• The right to withdraw your consent (Article 7 CPC), that is to withdraw your consent at any time for consent-based processing. The legality of processing your data is not affected by the withdrawal of consent until the time you requested the withdrawal.
• Right to file a complaint with the competent supervisory authority, Data Protection Authority (1-3 Kifissias Ave., Athens, PC 115 23, +30 210 6475600, contact@dpa.gr).
Applicable law when processing your Data from us
The applicable law is Greek law, as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679 / EU, Law 4624/2019 and generally the applicable national and European laws and regulations on the protection of personal data.
The terms of use of our site along with other policies and procedures for the payment of products through our site are governed by and construed by applicable laws on e-commerce and distance selling, in accordance with and in accordance with international European and domestic Greek law. and in particular with the provisions of L.2251 / 1994 on consumer protection, the European Directive 2011/83 / EU on consumer rights which was incorporated into Greek law by JMD 70330/2015, N, 2472/1997 for protection of the individual and personal data, and Directive 2002/58 / EC of the European Parliament and of the Council on the processing of personal data and the protection of privacy in the field of electronic communications, as amended by DIRECTIVE 2009 / 136 / EC.
Cookies Policy
Our business adheres to a strict privacy policy for visitors to the site.
This note provides you with more information on how we use cookies and other automated means to collect specific information about visitors to our websites, such as the number of visitors to our websites and our most visited sites. , through any browser and device used. By collecting this information, we learn how to best tailor our websites and our advertising to visitors.
What are Cookies?
Cookies are small files with information that a web site (in particular the web server) stores on a user’s computer, so that each time a user logs on to the web site, the latter retrieves that information and provides it to the user. related services. A typical example of such information is the preferences of the user on a web site, as stated by the choices the user makes on that web site (eg selection of specific ‘buttons’, searches, ads, etc.).
By accessing the homepage of our site you are aware of a cookie note that is visible and refers to this Privacy Policy. By using our site you agree that we use cookies and similar technologies in the ways described on this page.
These Terms, as well as any documents expressly referring to them or any of us, constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, agreement or settlement between us.
We reserve the right to revise and modify these Terms at any time, which you will be informed by navigating to the Site, subject to your acceptance of the Terms, if you wish to use our Site.
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any disputes arising out of or relating to the use of the Website or such contracts are subject to the jurisdiction of the Greek courts.
